Privacy Policy
Privacy Policy
1. Summary of key points
We believe in being transparent about how we handle your Personal Information, so have summarised the key features of our Privacy Policy in this section. Our full policy is set out in detail below.
Consent and opting-out
When you provide us with and consent to our use of your Personal Information (for example, by agreeing to our terms and conditions), you consent to our collection and use of your Personal Information (which is information about you which identifies you, or which can be used to reasonably identify you) in accordance with this Privacy Policy. You can withdraw your consent at any time by contacting us. You can also opt-out from receiving any marketing communications from us or from our marketing partners, and from our use or disclosure of your Personal Information for marketing purposes.
If you do not provide your consent, or if you withdraw your consent to our use of your Personal Information, it may mean we are unable to provide you with the same services, offers, or discounts that we would otherwise be able to provide.
What Personal Information we collect
The Personal Information we collect about you may include your name, contact details, and billing information, but may also include information about the goods and services you buy from us, and how you interact with us (for example, how you access and use our websites or mobile applications).
How we collect your Personal Information
We collect Personal Information about you directly from you or by your use of our websites or mobile applications, from public sources, and in some cases from third party ticketing and event organisations.
How we use your Personal Information
Our policy is to use your Personal Information to deliver our products and services to you, to improve our services, and to market products and services to you. In some cases, we share your Personal Information with third parties who perform these activities or do so on our behalf.
Personal Information of employees and contractors
We collect, use, hold and disclose Personal Information of our employees and contractors in order to manage our employment or contracting relationships.
If employees or contractors choose not to provide Personal Information to us, we may not be able to manage or administer our employment or contracting relationships, including paying salary, wages or other amounts or benefits to which employees or contractors may be entitled.
How and where we store your Personal Information
We take commercially reasonable steps to secure your Personal Information from unauthorised access, and to ensure the people we share your data with do the same. Third parties to whom we send your data may be located in or operate data centres located in Australia or foreign countries including in the European Union, Hong Kong, India, Japan, The Philippines, New Zealand, Singapore, Sri Lanka, United Kingdom, or the United States of America.
Accessing, correcting, or deleting your Personal Information
You can request access to, correction, or deletion of your Personal Information or withdraw your consent to our use of your Personal Information by contacting us at manager@sunapartments.com.au
2. This Privacy Policy and your consent
This Privacy Policy explains how we collect and handle your Personal Information in Australia. Personal Information is information about you which identifies you or which can be used to reasonably identify you. When you consent to us using your Personal Information, you agree that we may use your Personal Information in accordance with this policy. You can withdraw your consent at any time by contacting us.
If you do not provide consent, or if you withdraw your consent to our use of your Personal Information, it may mean we are unable to provide you with the same services or the same level of service that we would otherwise be able to provide. For example, we may not be able to provide you with personalised recommendations, or with exclusive or discounted offers.
From time to time, there may be specific and additional privacy provisions that apply to our collection and use of your Personal Information. For example, Personal Information provided when participating in a promotion, entering a competition, subscribing to a newsletter, or participating in a survey may be subject to a different privacy policy or contractual terms. If there is any inconsistency between this Privacy Policy and those specific and additional provisions, the specific and additional provisions will prevail.
Section 11 of this Privacy Policy outlines specific provisions with respect to Sun Apartments collection, use, holding and disclosure of Personal Information of its employees and contractors (including employees of contractors providing services to Sun Apartments) in order to manage its employment and contractor relationships. If there is any inconsistency between section 11 and the other terms of this Privacy Policy, section 11 will prevail.
3. Personal Information we collect
The types of Personal Information we collect depend on what services you use and products you acquire. It may include:
- Identifying information, such as your name, gender and date of birth
- Contact information, such as your postal address, email address and telephone numbers
- Social media handles and other social media profile information that you make available to us or to the public
- Billing and financial information, such as credit card, bank account or other payment details
- Details of any products or services that you purchase from us or that we provide to you
- Information about how you use the products and services we provide, such as accommodation preferences
- Records of our communications with you, including any messages or enquiries you send us
- Information about how you access and use our websites or mobile applications
- Additional information, including your image, collected via CCTV systems at venues we operate
4 How Personal Information is collected and held
4.1 Personal Information
We collect Personal Information about you:
- When you purchase products or services from us at venues or through our websites or apps
- When you sign up for loyalty programs
- When you submit feedback, queries or requests
- When you participate in promotions, competitions, or surveys
- When you fill in forms at venues or online
- When you check in
- When you subscribe to emails or promotional material
- By tracking your use of our websites or mobile apps
- Through CCTV
- When you access or use Wi-Fi we operate
- From public sources
- From third-party ticketing/event organisations
- When you apply for a job with us
4.2 Sensitive information
We do not usually collect sensitive information. However, we may do so in rare circumstances, for example:
- If you complete a medical release for high-risk activities
- If you're involved in an incident at one of our venues
- If required by law, including in pandemic or emergency situations
5. Purposes for which we use or disclose Personal Information
We use your Personal Information:
- To help you access services or acquire goods
- To provide you with information or offers
- To improve and tailor products/services
- To determine eligibility for services
- To show relevant third-party offers
- To assist payment processors with fraud prevention, analysis, and compliance
- To customise advertising
- To respond to feedback and requests
- To comply with legal obligations
- To develop and improve products and services
- For staff training and planning
- To manage legal or commercial issues
- To process job applications
- For marketing purposes
- As otherwise authorised or requested by you
6. People to whom we disclose Personal Information
We may share your information with:
- Your authorised representatives or advisers
- Sun Apartments’ staff who need it
- Business partners and service providers
- Marketing Partners (see part 8)
- Payment providers, banks, and institutions
- Potential business buyers
- Government and law enforcement bodies
7. Marketing
7.1 How we market
We may send marketing materials about our or third-party products/services. You can opt out at any time using provided contact details or unsubscribe links.
7.2 Marketing Partners
We work with trusted third parties to deliver targeted advertising and offers. These include:
- ROKT (see https://www.rokt.com/privacy-policy)
- Movio (see https://movio.co/legal/privacy-policy)
- Facebook (see https://www.facebook.com/privacy/explanation)
8. Our payment processors
We use PayPal (Braintree) and Windcave for payment processing. They are independent data controllers.
- Stripe policy: https://stripe.com/au/privacy
9. Overseas disclosure
Your data may be disclosed to overseas locations including New Zealand, Hong Kong, Singapore, UK, EU, USA, India, Japan, the Philippines, and Sri Lanka. We take steps to ensure overseas recipients protect your data.
- Personal Information of employees and contractors
10.1 Employee and contractor data
We collect and use employee/contractor data for employment or contract management. This may include bank, tax, visa, superannuation, qualifications, and health information. Some hotels use facial recognition for shift tracking. We may collect this from third parties. Referee details must be shared with their consent.
10.2 Recorded images
We may capture and use photos or recordings of employees/contractors at events or for internal/external purposes (e.g. websites, reports, publications, marketing materials, or news media).
11 Cookies
11.1 What is Cookie Information?
Cookies, tags, and pixels may collect info like IP address, URLs visited, and times. This is standard and helps improve services and advertising.
11.2 How we use Cookie Information
Used to deliver relevant advertising through device profiling, data matching, or third-party insights. De-identification steps are taken where required.
11.3 Disclosure
We may share cookie data with advertisers, data partners, and social media platforms (e.g. Facebook).
11.4 Control
Browser and device settings can be adjusted to delete or prevent cookies or reset advertising identifiers.
- Storage and security of your Personal Information
We store information in electronic databases and occasionally in physical records. These may be hosted by third parties in various countries. We use up-to-date physical and technical security measures. - Access to and correction of Personal Information
You have the right to access or correct your data. Contact us using the details below. We may verify your identity and, if needed, charge a reasonable administration fee. - Changes to this policy
We may update this policy periodically. The latest version will always be available on our website. - Complaints
If you believe we have breached privacy obligations, contact us using the details below. We aim to resolve issues promptly.
You may also contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
- Contact us
If you have questions, requests, or complaints about this policy or your data, contact:
Email: manager@sunapartments.com.au
Mail:
Privacy Officer
Sun Apartments
351-373 Brunswick Street
Fortitude Valley QLD 4006